Alert Solutions’ Patient Communication Suite enables your medical practice to send patients automated collection reminders for overdue or late payments, allowing your front office staff to focus their attention on inbound calls and greeting patients.
Patient notifications sent by phone can intelligently detect whether the call was answered live or by voicemail, and Hot Key technology can easily re-route patients back to the office with any questions they may have.
Our automated collection reminder solution can send messages based upon your exact specifications, including a balance threshold or the duration the patient’s account has been left outstanding.
The benefits of sending automated collection reminders to patients include:
- Reduce Length of Account Delinquency – Communicate early-on to reduce the chance of extended delinquency
- Increase Patient Response Rate – Instantly provide patients with an easy and interactive way to pay their balance
- Improve Staff Efficiency – Streamline collection processes to improve productivity and reallocate valuable staff resources
- Reduce Outbound Calls – Automated messages in your own familiar voice can reduce manual calling while maintaining that personal touch
Reporting in graphical and statistical formats will show the statuses of all sent messages in real-time, allowing you to tally which patients received the message and which did not.