Appointment Reminder System for PrimeSUITE Users

According to a recent study by Athena Health, patient engagement and overall health can be greatly improved through the implementation of an effective patient communication solution including appointment reminders.


The healthcare industry continually faces the challenge of patient no-shows – a problem representing the most significant loss of revenue to healthcare providers.

Alert Solutions, a Greenway Certified Partner, provides PrimeSUITE users with the ability to send automated appointment reminders to patients via email, voice and SMS text messaging.

A cutting edge approach to patient communication, Alert Solutions is completely integrated within your practice’s PrimeSUITE application, eliminating data syncs, transfers, list exports and uploads. New! Customer Success Story

This technological advantage enables medical practices to send messages using the most accurate and up-to-date patient contact information already housed within PrimeSUITE –  making it the simplest, most economical, and most effective way for you to reach your patients.

Implementing an effective and automated appointment reminder system is crucial to reduce patient no-shows, increase patient engagement, free up valuable staff time, streamline patient communication and increase practice revenue.

Want to get started? Download our brochure today!



Integrated within PrimeSUITE Takes only minutes to learn and seconds to use. Quickly and simply account for, communicate with, and coordinate among all personnel.
New! Custom Message by Appointment Type Automatically include additional information in the message based on the appointment type. Example 1: Patients with a lab scheduled, do not eat or drink anything after midnight. Example 2: Patients with an ultrasound scheduled, drink plenty of water.
Automated Message Delivery Automate appointment reminders from your PrimeSUITE appointment schedule, eliminating data syncs, transfers, list exports and uploads.
Text-to-Speech Converts typed text to an audio file and delivers a natural-sounding voice message.
Multi-Channel Notifications Messages can be sent in all of your patients’ preferred communication methods: email, voice, and SMS text messaging.
Custom Call Flows Patients can receive different messages based on their response to the appointment reminder.
Caller ID Customization Allows you to select the caller ID your patients will see when your message is delivered.
Automatic Retry  Incrementally re-dials busy and no-answer numbers.
Personalization Merge patient data into the appointment reminder message, such as first and last names, the date of the appointment, etc.



Contacting patients is an important part of your medical practice. It’s also a time-consuming one. With Alert Solutions Appointment Reminder System, Greenway PrimeSUITE users can easily reach patients to send reminders of upcoming appointments without ever leaving your PrimeSUITE application.

  • Automate appointment reminders to help keep the schedule full.
  • Select patient-preferred communication methods from directly within PrimeSUITE.
  • Confirm your appointment reminders are delivered with real-time reporting.

Download Alert Solutions’ PrimeSUITE Patient Communication Brochure today!



  • Preventing Patient No Shows – Studies show automated appointment reminder systems reduce no shows
  • Reducing Expenses – Engage with patients while saving money in the process by eliminating postage and man hours
  • Generating More Appointments – Knowing in advance which appointments have been cancelled gives practices more time to fill them
  • Increase Your Standard of Care – Keep in touch with patients more often without monopolizing your office staff time
  • More Time to Be Proactive – Free your staff to take on other responsibilities



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