Utilities

Send notifications to field response teams, employees and customers via email, voice and text instantly with the Alert Solutions Utility API.

Overview

Whether you want to call customers with service interruption notices due to scheduled repairs or inclement weather, or send bill payment reminders prior to service shut-off, Alert Solutions Utility API allows you to make contact simply, economically, and effectively.

Our alerts system offers unsurpassed speed and capacity, giving you the ability to reach thousands of customers within a matter of minutes.

The system is 100% web-based, giving you the ability to deploy a message from any location. Only a telephone or a computer with Internet access is required to send your message.

Using our Hot Key Transfer feature, you can instruct customers to return your call for more information with the touch of a button. This feature is also helpful when collecting unpaid bills and offering warnings prior to service shut-off, since customers can easily respond with payment information.

Applications

From substation operations to proactive customer communications, Alert Solution allows rapid communication with your staff and the communities they serve. Alert Solution’s Utility API enables you to communicate quickly and efficiently by automating your notification procedures. This, coupled with the ability to reach field response teams, employees, and customers via three communication channels including email, voice and SMS text messaging is paramount.

  • Quickly communicate with customers during unplanned outages
  • Inform customers of scheduled maintenance or outages
  • Send personalized payment reminders automatically
  • Connect recipients directly with billing to make payments
  • Welcome new customers with personalized messages
  • Survey customers following a customer service or technician interaction
  • Confirm appointments

 

Benefits

Rapid, Location-Based Communications Contact businesses and residences located in areas affected by maintenance, construction, service interruptions, and more.
Faster Incident Response Quickly and effectively issue emergency alerts, deploy response teams, coordinate mutual assistance teams, and issue status updates throughout the duration of an incident.
Reduced Call Center Costs Minimize customer support spikes with quick and efficient notifications that proactively alert customers to the scope, impact, and resolution of the situation.
Operational Continuity Sustain critical communications internally and externally during crises or system outages, speeding the return to normal operations.
Communications Compliance and Reporting Initiate immediate conference call briefings and alert key team members when regulatory and quality survey teams arrive on-site. Satisfy compliance and reporting requirements through automated notifications, real-time confirmations, and extensive audit trail reporting.

Features

Easy-to-Use Interface Takes only minutes to learn and seconds to use. Quickly and simply account for, communicate with, and coordinate among all personnel.
 Message Builder Inserts data fields such as names, dates, times, etc. from a spreadsheet into audio messages to create fully personalized, customized, natural-sounding messages.
 Call Scheduling Creates a message and schedules delivery for a future date and time.
 Text-to-Speech Converts typed text to an audio file and delivers a natural-sounding voice message.
 Multi-Channel Notifications Sends mass notification messages via phone, SMS text and email simultaneously, or choose a preference per message.
 Hot Key Transfer Allows call recipients to use a touch-tone response to connect back to a live person.
 Routine Message Storage Stores and sends pre-recorded messages to any list of contacts – saves time, eliminates the need to re-record the same messages.
 Multi-Language Capabilities Our system instantly translates text-to-text and text-to-speech message into preferred language of your residents and staff.
 Caller ID Customization Allows you to select the caller ID your customers will see when your message comes in.
 Automatic Retry Incrementally re-dials busy and no-answer numbers.
 Segmentation Allows you to send messages to specific individuals or groups by dividing your contact list into subgroups—up to 99 subgroups.
 Two Way Communication Two-way communication allows message recipients to respond to alerts they receive, and have responses tallied in a report.
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