Residential

Enhance communication with residents with email, voice and text notifications

Overview

When confronted with unexpected crises, property owners and managers must often be able to reach their employees, contractors, and tenants quickly. Most important, they must have the ability not only to broadcast messages, but to receive responses in real-time to ensure the message was delivered.

Research shows that good communication between management and residents plays a key role in resident satisfaction and retention. Alert Solutions helps property managers provide personalized communications to residents instantly via multiple communication channels including email, voice, SMS text and desktop alert.

Our alerts system offers unsurpassed speed and capacity, giving you the ability to reach thousands of customers within a matter of minutes.

Alert Solutions makes it easy to send messages to your entire resident list or any sub-group without tying-up your staff, your phone lines or interrupting your operations. The system is 100% web-based, giving you the ability to deploy a message from any location. Only a telephone or a computer with Internet access is required to send your message.

With Alert Solutions, you can even reach your residents using the communication method they prefer.

Download Alert Solutions’ Residential Property Management Brochure

Applications

  • Emergencies – Severe weather warnings, evacuation notices, security warnings, police actions
  • Operational Issues – Facility closures, alarm tests, maintenance, planned outages, snow removal updates
  • Rent & Fee Notices – Automate past-due reminders where recipients can press a key to be connected back to a billing office to make payments
  • Event Reminders – Social events, classes; recipients can respond press a key to confirm attendance

Benefits

Implement pro-active communication strategies with your residents to increase satisfaction and retention. Alert Solutions Resident API enables you to issue automated billing, maintenance, and community event notifications via three communication channels including email, voice and SMS text messaging.

  • Eliminate paper and postage costs
  • Improve tenant satisfaction and retention levels
  • Improved communication
  • Use the medium your residents and staff prefer
  • Use the language your residents and staff speak
  • Foster two-way communications – ask recipients to respond using their keypad

Features

Easy-to-Use Interface Takes only minutes to learn and seconds to use. Quickly and simply account for, communicate with, and coordinate among all personnel.
Message Builder Inserts data fields such as names, dates, times, etc. from a spreadsheet into audio messages to create fully personalized, customized, natural-sounding messages.
Call Scheduling Creates a message and schedules delivery for a future date and time.
Text-to-Speech Converts typed text to an audio file and delivers a natural-sounding voice message.
Multi-Channel Notifications Sends mass notification messages via phone, SMS text and email simultaneously, or choose a preference per message.
Hot Key Transfer Allows call recipients to use a touch-tone response to connect back to a live person.
Routine Message Storage Stores and sends pre-recorded messages to any list of contacts – saves time, eliminates the need to re-record the same messages.
Multi-Language Capabilities Our system instantly translates text-to-text and text-to-speech message into preferred language of your residents and staff.
Caller ID Customization Allows you to select the caller ID your customers will see when your message comes in.
Automatic Retry  Incrementally re-dials busy and no-answer numbers.
Segmentation Allows you to send messages to specific individuals or groups by dividing your contact list into subgroups—up to 99 subgroups.
Two Way Communication Two-way communication allows message recipients to respond to alerts they receive, and have responses tallied in a report.
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